Shipping policy

Shipping policy

Our clothing is made to order. Each item is printed and fulfilled by our production partner once your order is placed, which means there's a short production time before your parcel ships.

Production usually takes 2 to 7 business days. You'll receive a confirmation email with tracking as soon as your order leaves the facility.

We ship to the Netherlands, all EU countries, and a range of international destinations including the United Kingdom, United States, Canada, Switzerland, Norway, Japan, Australia, New Zealand, Singapore, South Korea, Hong Kong, Malaysia, Israel and the United Arab Emirates.

Shipping costs are calculated at checkout based on your delivery address and the items in your order, and are always shown in full before you pay.

Estimated delivery after dispatch is 2 to 5 business days within the Netherlands and the EU, and 7 to 20 business days for international destinations. These are estimates rather than guarantees, since carrier delays and busy periods can affect them. In line with EU rules, your order will be delivered within 30 days at the latest unless we agree otherwise with you.

Orders may arrive in more than one parcel if items are produced at different facilities. There's no extra charge if this happens.

Please double-check your delivery address at checkout, as we usually can't change it once production has started.

Risk of loss or damage passes to you when you or someone you nominate takes physical possession of the goods. If your parcel arrives damaged, or doesn't arrive at all, email us at Hello.Thisisnelis@gmail.com with your order number and a photo and we'll sort it out.

Orders shipped outside the EU may be subject to import duties, taxes and customs charges on arrival. These are set by the destination country and are the recipient's responsibility.